Mechanisms of Digital Transformation of Business Processes in Online Education

Citation: Markova Tatiana, "Mechanisms of Digital Transformation of Business Processes in Online Education", Universal Library of Business and Economics, Volume 02, Issue 03.

Copyright: This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Digital transformation in online education has progressed far beyond the stage of technical automation. It now reshapes the very principles of business process organization, aligning them with the logic of data-driven decision-making, structural flexibility, and user-centricity. Nevertheless, most current approaches remain limited to fragmented implementation of digital solutions, lacking systemic reconfiguration of operational models. This significantly hampers the achievement of sustainable outcomes. As a result, a contradiction emerges between the proclaimed digital maturity of educational institutions and the actual opacity of their operational structures. The purpose of this article is to identify and conceptualize the key mechanisms of digital transformation in online education as a coherent system rather than a collection of technological innovations. The analysis centers on the integration of end-to-end digital practices that enable the transformation of disjointed tasks and operations into an adaptive architecture of educational value. The author argues that the reconstruction of inter-process connections—through platform-based solutions, continuous digital support, and feedback loops—is what allows organizations to reach new levels of resilience and scalability. The author’s contribution lies in a theoretical systematization of these transformation mechanisms, providing a structured lens through which to reinterpret business process management in digital learning environments. This study will be of particular value to EdTech project leaders, digital transformation specialists, platform developers, and scholars examining the evolution of managerial models in education.

Keywords: Analytics, Automation, Business Processes, Client Journey, Digital Transformation, Flexibility, Online Education, Personalization, Platform.

https://doi.org/10.70315/uloap.ulbec.2025.0203005