Claims Work as an Element of Contract Management: Standardized Models for the Recovery of Accounts Receivable in Commercial Relationships

Anton Saltykov

Citation: Anton Saltykov, "Claims Work as an Element of Contract Management: Standardized Models for the Recovery of Accounts Receivable in Commercial Relationships", Universal Library of Business and Economics, Volume 02, Issue 04.

Copyright: This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Overdue business-to-business payments remain a persistent drain on corporate liquidity, and claims work, the pre-litigation practice of documenting and pursuing overdue receivables, is often treated as an isolated reactive step rather than a managed part of the contract lifecycle. This study addresses that gap. Its aim is to develop and justify a standardized, stage-based model of claims work that links contractual instrumentation, operational monitoring, and graduated enforcement to the recovery of accounts receivable in commercial relationships. The study uses comparative analysis, a structured review of peer-reviewed literature, content analysis of professional documentation, and case-based reasoning grounded in the author’s procurement and contract practice. The results present an original four-part model: a recovery workflow, a triage rule set, a comparison of resolution channels, and a standardized pre-claim dossier, supported by current payment-practice statistics. The findings indicate that template-driven, contract-embedded claims work can shorten the path from overdue invoice to recovery and reduce doubtful receivables. The material will interest corporate counsel, procurement and credit managers, and legal-operations professionals.


Keywords: Claims Work, Contract Management, Accounts Receivable, Debt Recovery, Standardization, Commercial Contracts, Legal Operations, Dispute Prevention, Days Sales Outstanding, Procurement.

Download doi https://doi.org/10.70315/uloap.ulbec.2025.0204017