Managing Technical Debt In Custom Servicenow Solutions

Citation: Venkata Surendra Reddy Narapareddy, "Managing Technical Debt In Custom Servicenow Solutions", Universal Library of Innovative Research and Studies, Special Issue.

Copyright: This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Services like ServiceNow are adopted more in enterprise software, so making sure technical debt is managed is becoming a main priority for lasting usability, scalability, and how well the system works. This article discusses the reasons for technical debt in ServiceNow solutions created for different organizations and proposes ways to handle it. It describes the common forms of technical debt related to bad CMDB management, citizen development tools, and other issues according to the findings within the ServiceNow platform and enterprise IT. It also recommends certain steps like diligent oversight of stack structure, governance in line with stakeholder expectations, and constant refactoring to spot, track, and control technical debt. It shows that having flexible platforms must be balanced by following engineering principles, so ServiceNow’s worth is preserved despite adding many customizations.

Keywords: ServiceNow; Technical Debt; Low-Code Platforms; CMDB; Enterprise IT; Platform Customization.

https://doi.org/10.70315/uloap.ulirs.2022.001